Frequently Asked Questions
What areas do you provide services in?
We are based in Gurgaon and provide balloon decoration services across Gurgaon and Delhi NCR. Reach out to us to confirm service availability at your location.
How far in advance should I book your decoration?
We recommend booking our services at least 2 to 3 days in advance. However, we also offer same-day delivery, subject to availability. Feel free to contact us for inquiries.
Can I customize the decoration according to my preference?
Yes, we provide customizations based on your preferences. You can change balloon colors, add name and age foils, and more. Simply reach out to us to discuss your specific requirements.
What do you mean by time slots?
Time slots are set times when you can book our services. If you choose the time slot of 2:00PM–4:00PM, then our decorators will be coming to your location by 2PM and the decoration will be getting ready by 4PM.
Do you offer same-day decoration service?
Yes, we offer same-day decoration service. Please contact us to check slot availability.
Do you only provide materials, or do you also decorate?
We provide materials and also handle the decoration. Our team will come at your given location with all the materials and complete the decoration on-time.
If we book your package, can you use our décor material too?
We do not use customer-provided materials. Our decorations are done using our own planned setup and materials, as our decorators handle multiple events in a day and follow a structured workflow.
Will balloon pasting damage walls? Do you offer a safer alternative?
Mostly, balloons are pasted on walls. We use wall-friendly paper tape, but we cannot guarantee that it won’t affect the paint, as it depends on the wall’s condition. Please avoid wall pasting if you have wallpaper. We also offer structure-based decoration (no wall pasting). Note: We do not use helium balloons.
Can I cancel or reschedule my booking?
Yes, you can cancel or reschedule your booking. Please refer to our cancellation policy for details. Rescheduling is subject to availability.
What payment methods do you accept?
We accept online payments, UPI, bank transfers, and cash payments.
